You’ll never experience any interruptions when you switch electricity companies. In fact, service reliability is never affected at all. It typically requires 7 days for the new plan to go into effect and you won’t even notice when it happens. However, you want to make sure that you never make this switch before your current contract is up. Doing so could mean you’ll have to pay early termination fees or penalties.
While no company is perfect, we think an energy provider that owns up to mistakes and tries to treat customers fairly is a good thing for customers and for the deregulated energy industry. If a company isn't taking responsibility, we want the market competition to push them to be better, and customer reviews from energy consumers and ratepayers just like you makes that possible.
Fixed-Rate plan: With a fixed-rate plan, you’ll lock in an electricity rate for the term of your contract. The most common term lengths are six ,12, and 24 months. Most fixed-rate plans charge customers an early termination fee if they switch providers before their contract expires, but your electricity rate will stay stable through the seasons. On the other hand, you may miss out on lower bills from a downturn in energy prices. If the price stability of a fixed-rate plan seems like the best option for you, lock in your electricity rate with Direct Energy’sFree Weekends  plan, which provides free electricity on weekends from 6 p.m. on Friday to 11:59 p.m. on Sunday.
If your monthly use hovers around the 2,000 kWh mark, you’ll be spending around $2,000 per year on electricity bills no matter which REP you choose. With that level of investment, you may be tempted by an offer to get something extra in return — like rewards. Direct Energy is notable because it’s a part of American Express’s Plenti rewards program. For every dollar you spend on your Direct Energy plan, you earn a “Plenti point,” which you can then redeem on purchases with retail partners like Macy’s, AT&T, and Exxon.
You can switch power supply providers to find more agreeable terms, snag a better rate or get green electricity. If you have a month-to-month plan for your power supply, switch at the end of any billing month. If you are locked into a longer contract and want to exit early, you may want to investigate what fees may be assessed if you switch. Power supply will be the same when you switch power providers, so you don't have to worry about sub-standard electricity supply.
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