HOUSTON, Sept. 20, 2018 /PRNewswire/ -- Over the past summer, the Public Utilities Commission of Texas has been baffled by Retail Energy Providers using pricing gimmicks that dupe Texas consumers into high monthly bills at its Power to Choose website.(1) The PUC of Texas' best solution was to tweak some sort settings, limit the number of REP plans, and offer a "series of user-friendly PDFs and videos intended to guide and inform the customer."(2) The chairman has even recently said that if the PUCT can't figure out a solution, then the commission may just shut down the Power to Choose website.(3)

CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.


The complaints filed against providers aren't a perfect mirror of the J.D. Power customer satisfactions scores. Just Energy, which earned only two J.D. Power Circles and earned the second-lowest score, had only 21 complaints recorded with the Public Utility Commission. But it's helpful to view these complaints in aggregate: Over 50 percent of the 1,119 total complaints fall under "billing" — another reason to seek out a provider with high customer satisfaction in that area in particular.
On average, Texas residents spend around $130 per month on electricity, higher than the national electricity average of $107. Depending on where you live and how much you use, Payless Power’s lower electric rates can help you to cut your monthly electricity bill and save hundreds on your power bill each year, with rates starting at 8 cents per kWh. If slashing your electric bill is your goal, Payless Power is the Texas electricity provider for you.

You can switch power supply providers to find more agreeable terms, snag a better rate or get green electricity. If you have a month-to-month plan for your power supply, switch at the end of any billing month. If you are locked into a longer contract and want to exit early, you may want to investigate what fees may be assessed if you switch. Power supply will be the same when you switch power providers, so you don't have to worry about sub-standard electricity supply.
The Texas Senate Bill 7, passed in 2002, gave 5.6 million Texans the power to choose a retail electric provider (REP) to supply electricity to their home or business. This bill facilitated a competitive energy marketplace that 85 percent of Texans can capitalize on today. Energy choice is available to residents in Houston, Dallas/Fort Worth as well as other cities in Texas.
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