Features like AutoPay and average billing help save you time and money when you're paying your bill. And if you ever have issues with your electricity plan or your bill that you can't solve alone, you can contact our award-winning customer care center through online chat or by phone. We care about you and are available 24/7 to answer any questions you might have about your home electricity account. 
If paying the deposit is an issue, you might want to consider a prepaid electric plan.  Smart meter technology allows you to receive electronic notification on your account balance.  This is a huge improvement over the old prepaid electric plans that required monthly true-ups.  Because these electricity plans require zero deposit, they are a great way to get competitive rates while keeping some cash in your pocket.
Rates differ from state to state, city to city, time of year, provider to provider… so how can a consumer know that they are looking at a good electric rate? There are many factors that have an impact on electricity rates. So, it’s important to have a good understanding of what those factors are and what you, as an electricity consumer need to look for in a ‘good’ electricity rate. Home vs. Business Rates For starters, are you a residential or commercial customer?  If you’re using your electric service for your home, then in general expect to pay more per...

There seems to be a lot of talk about cybersecurity lately.  At first glance, it might seem like a subject that doesn’t really apply to energy, however if we take a closer look, we can see that energy related cybersecurity is extremely important. We know this because the Department of Energy has recently released a cybersecurity strategy to try and strengthen our electricity grid’s security, processes and management. The reason why they developed this strategy is to try and better manage the hacking activities that have taken place in recent years. Before we dive into the strategy and the different ways...
At TXU Energy we want you to be completely happy with your service at all times. If, for some reason, you’re not happy with your service through us, we’ll help you choose another plan or switch for free. Just cancel before the first bill is due and we’ll waive any early cancellation fees. That's our TXU Energy Total Satisfaction Guarantee. You’ll only pay for the electricity that you used.
×