As a Frontier Utilities customer you have access to additional benefits including various payment options, an online account manager, text balance updates and customer service support available during business hours by phone or email. Frontier Utilities' service and workplace excellence earned it the 2014 Better Business Bureau Award of Distinction.
Homeowners: There is so much more to comparing offers than looking at the average cost per kilowatt hour when exactly 500, 1,000 or 2,000 is used. The Public Utility Commission of Texas requires electric companies to provide these averages in their Electricity Facts Labels, but there are ways to manipulate the results to cause an offer to rank better on powertochoose than when the actual rate is applied to your actual usage. Lantern takes the time to request your usage history, then runs the numbers to find the rate that’s best for YOU and YOUR electricity use!
Two companies provide electric service to your facility: the Retail Electric Provider and the wires company (also known as the Transmission and Distribution Service Provider, or the Transmission and Distribution Utility, or the utility company). In Houston, it is known as CenterPoint Energy. When their charges have not been included in the price quoted to you by the Retail Electric Provider, there will be extra line items on your bill.
Fixed-rate, long-term (contract) plans provide stability in electricity rates. If market energy costs suddenly trend upward where you live, you can rest assured that you won’t have to pay more out of pocket. However, if you want to switch to a different, lower-cost plan before the end of the contract term, you’ll likely have to pay a cancellation or early termination fee.