Living in the Dallas metroplex area and being served by Oncor as your local electric utility means that you have the power to choose from among dozens of competing electricity providers. All of them offer multiple rates, contract lengths and discount offers. In addition, each provider has its own website designed to lead you through the maze of complicated offers, which are often filled with confusing EFL details, overlooked fine print, and introductory rates. As a result, many customers are still confused by legal terms and narrow usage level bill credits frequently used on electricity plans for marketing purposes. As a result, they often end up getting surprised by unexpected fees and missing out on potential savings on their electric bills.
As a Frontier Utilities customer you have access to additional benefits including various payment options, an online account manager, text balance updates and customer service support available during business hours by phone or email. Frontier Utilities' service and workplace excellence earned it the 2014 Better Business Bureau Award of Distinction.
There are over 60 different energy suppliers competing for your business on any given day in Texas. Many of these electric companies have websites that are confusing and nearly impossible to navigate, their rates and fees hidden by dense industry jargon and misleading advertising. Who has the spare the time to sort through the choices spread out over all these different sites and companies?