With all this information in mind, you’re ready to search for the “right” electric company. Never settle for a company just because their name is familiar to you. This doesn’t mean that you can trust them to offer you low electric rates or that they’ll quickly restore your electricity if there’s an outage. (Remember, all electricity is delivered through the same company, so it’s up to this company to restore your electricity when there’s an outage). Instead, you’ll want to base your choice on things like pricing and the company’s customer service record. In this regard, you’ll want to learn about how many complaints people have made regarding the company you’re thinking of choosing. It may surprise you to find that some well-known Dallas electricity companies have poor scores, while companies you’ve never heard of before score quite well.
Fixed-rate, long-term (contract) plans provide stability in electricity rates. If market energy costs suddenly trend upward where you live, you can rest assured that you won’t have to pay more out of pocket. However, if you want to switch to a different, lower-cost plan before the end of the contract term, you’ll likely have to pay a cancellation or early termination fee.
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