Payment options like AutoPay and average billing help save you time and money when you're paying your bill. And if you ever have issues with your electricity plan or your bill that you can't solve alone, you can contact our award-winning customer care center through online chat or by phone. We're available 24/7 to answer any questions you might have about your home electricity account. 


GreenQuest does all the work! You’ll see how you compare with other similar users in your area, spot costly utility bill errors, get an accurate carbon footprint… even learn how much of an impact the weather has on your electric and fuel consumption. As GreenQuest brings your utility bill data to life, don’t be surprised if a few money and environment-saving ideas sprout up!
If paying the deposit is an issue, you might want to consider a prepaid electric plan.  Smart meter technology allows you to receive electronic notification on your account balance.  This is a huge improvement over the old prepaid electric plans that required monthly true-ups.  Because these electricity plans require zero deposit, they are a great way to get competitive rates while keeping some cash in your pocket.
1. Legacy providers no longer rule. Get over the idea that original providers are the only companies that can offer solid, uninterrupted service. And don’t believe the fallacy that customers of legacy providers get serviced first when power goes out. Oncor Electric Delivery is responsible for maintaining the transmission system. Everybody uses Oncor to handle repairs in our region.
Most Dallas providers offer fixed-rate and variable-rate supply plans. A fixed-rate plan provides price protection for the contract’s duration. A variable-rate plan might change from month to month depending on energy market changes. Both types of plans have pros and cons, so click here for an in-depth explanation of each. Many providers also offer green energy supply plans, a variety of term lengths, rewards programs, automatic bill pay and other customer perks.
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