With all this information in mind, you’re ready to search for the “right” electric company. Never settle for a company just because their name is familiar to you. This doesn’t mean that you can trust them to offer you low electric rates or that they’ll quickly restore your electricity if there’s an outage. (Remember, all electricity is delivered through the same company, so it’s up to this company to restore your electricity when there’s an outage). Instead, you’ll want to base your choice on things like pricing and the company’s customer service record. In this regard, you’ll want to learn about how many complaints people have made regarding the company you’re thinking of choosing. It may surprise you to find that some well-known Dallas electricity companies have poor scores, while companies you’ve never heard of before score quite well.
If you’re only going to be living in your current home or apartment for a short period of time, you may want to consider a 12 month plan which typically has better rates than shorter term plans. If you move during the term of your contract, you can either transfer your electricity plan to your new address (if possible) or cancel your contract. According to the rules of the Texas Public Utility Commission, your provider cannot charge you a cancellation fee if you provide proof of a change of address.
There are over 60 different energy suppliers competing for your business on any given day in Texas. Many of these electric companies have websites that are confusing and nearly impossible to navigate, their rates and fees hidden by dense industry jargon and misleading advertising. Who has the spare the time to sort through the choices spread out over all these different sites and companies?