Understanding your electricity service should be easy and we realize that some companies make it harder than it should be. With the Bounce Energy Promise we will work hard to keep you as a customer with our fun rewards programs and great prices. We will never charge you unnecessary or deceptive fees. We have many ways for you to contact us either through online chat, social media, email, or phone. We will do everything in our power to keep our customers satisfied.
“ I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company. ”
About 14 years ago, Texas deregulation laws initiated competition for electric companies. In Fort Worth, people in the community can pick a retail electric provider (REP), but not all renters, business owners and homeowners in Texas have this option. If consumers own a business, live or rent in the city, they can decide amongst Fort Worth electric rates in their ZIP code.