But competition didn't necessarily end up cutting prices, according to the report. One contributing factor is confusion among customers as they try to choose among scores of retail electricity providers and the overwhelming variation of plans, leading many to just stick with familiar companies rather than look for better deals, according to the Texas Coalition for Affordable Power .
Residents get to choose their provider as there are many different ones serving the area. With a total of 7.5 million customers, Oncor Electric Delivery manages Fort Worth's utility service areas and distributes power to residences. Although residents can only have Oncor Electric Delivery as their utility company, they get their choice of suppliers. Several energy providers serve Fort Worth, and it can sometimes be hard for people to know which service to select. Choose Energy helps connect consumers with reliable energy companies such as TriEagle Energy, TXU Energy and Direct Energy.